Privacy Policy
Last updated: November 5, 2026
FrontDesk AI respects your privacy and is committed to protecting personal information collected through our website and AI receptionist services.
Information We Collect
We may collect:
Names, email addresses, and phone numbers.
Business names and contact details.
Incoming and outgoing call information.
Call recordings and transcripts, when enabled.
Customer questions and appointment requests.
Technical information such as IP addresses, browser information, and website usage.
How We Use Information
We use information to:
Answer incoming business calls.
Schedule appointments.
Capture potential customer information.
Send call summaries and notifications.
Provide customer support.
Operate and improve our services.
Process payments and manage subscriptions.
Maintain security and comply with applicable laws.
AI and Third-Party Providers
FrontDesk AI uses third-party technology providers to deliver its AI receptionist services.
These may include AI voice platforms, telephone providers, hosting providers, payment processors, and automation software.
These providers may process information as necessary to provide the services.
Call Recording and Transcription
Depending on the business configuration, calls may be recorded and transcribed.
Where recording or transcription is enabled, callers should receive appropriate disclosures and any legally required consent must be obtained.
Call recordings and transcripts may be used for customer service, appointment management, business records, and quality assurance.
Information Sharing
We do not sell personal information in exchange for money.
We may share information with technology providers, payment processors, the business customer receiving the call, professional advisors, and government authorities when legally required.
Data Security and Retention
We use reasonable safeguards to protect information.
Information is retained only as reasonably necessary for service delivery, business operations, legal compliance, and contractual obligations.
No electronic system can be guaranteed completely secure.
Privacy Requests
Depending on applicable law, individuals may have rights to request access, correction, or deletion of personal information.
Privacy requests can be submitted to:
fa.frontdeskai@gmail.com
If information was collected on behalf of a business customer, we may direct the request to that business.
Children’s Privacy
Our website and services are intended for businesses and their customers. We do not knowingly collect personal information directly from children under 13 through our website.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Contact
FrontDesk AI Utah, United States Email: fa.frontdeskai@gmail.com Phone: (801) 671-8150