Cancellation & Refund Policy
Last updated: November 5, 2026
FrontDesk AI wants every customer to have a straightforward and transparent subscription experience.
This policy explains subscription renewals, cancellation requests, and refunds.
Monthly Subscriptions
Subscriptions are billed monthly unless otherwise agreed in writing.
Subscriptions automatically renew at the beginning of each billing period until canceled.
How to Cancel
Customers may request cancellation by emailing:
fa.frontdeskai@gmail.com
Please include:
Business name.
Account holder’s name.
Registered email address.
Cancellation request.
We recommend submitting requests at least five business days before the next billing date.
Cancellation Timing
Unless otherwise agreed in writing, cancellations take effect at the end of the current paid billing period.
Customers may continue using the services until that period ends.
No further monthly subscription charges will be made after cancellation takes effect.
Refund Policy
Monthly subscription payments are generally non-refundable once a billing period has started.
Unused time within a billing period is not automatically refundable.
Refund requests may be reviewed individually.
Nothing in this policy limits refund rights that cannot legally be waived.
Setup Fees
One-time setup fees cover configuration, customization, onboarding, and implementation.
Once setup work has started, setup fees are generally non-refundable except where required by law or agreed upon in writing.
Failed Payments
If a payment fails, FrontDesk AI may attempt to process the payment again or contact the customer to update payment information.
Services may be temporarily suspended for outstanding payments.
Subscription Changes
Customers may request subscription changes by contacting our support team.
Changes may affect pricing, features, and service availability.
Cancellation and Billing Support
FrontDesk AI Email: fa.frontdeskai@gmail.com Phone: (801) 671-8150 Location: Utah, United States